
ARTICLES
A busy help desk often spends time retrieving and distributing relatively low-value items such as laptop power supplies,...
The Business Case For Automation Series Part ...
In this business case, a company wanted to streamline the creation of accounts for new hires on systems including Active...
The Business Case For Automation Series Part ...
The next business case in this series reviews how a company extended an on-premises application to use data pulled from a public...
The Business Case For Automation Series Part ...
Our previous case study examined a self-provisioning project at a SaaS provider. We’ll continue with the same organization to...
The Business Case For Automation Series Part ...
The post examines a real-world automation case study in which a team built out a self-service infrastructure to enable developers...
The Business Case For Automation Series: Part...
While automation has technology benefits, automation can also underpin self service, which has significant business benefits....
The Business Case For Automation Series: Part...
What makes a process automated instead of just scripted? Does the difference matter? Yes, significantly, and we'll tell you why...